We hope you are 100% satisfied with your purchase from Premier Handling Solutions. But in case you need to cancel, return, exchange an order, or have received a damaged package please follow the simple instructions below.
PLEASE DO NOT CONTACT YOUR CREDIT CARD COMPANY TO STOP PAYMENT, PLEASE CONTACT US IF/WHEN YOU WANT TO CANCEL YOUR ORDER. If you have placed an order, and then decide you do not want to receive it, you can cancel it before shipping takes place. We will be happy to simply cancel and refund your order in full assuming you adhere to the below:
In some cases, we can still cancel the shipment even after it has been shipped. To do so, you MUST contact and notify us in writing (email) that you’d like to cancel the item or entire order immediately. Upon our confirmation that the order was successfully canceled, your item or entire order refund will be issued in the full amount you originally paid, less a 25% restocking fee (or the % as required by the OEM if direct shipped from their facility. Contact Premier Handling Solutions for the actual % and any transport fees incurred.
If you received an item and decided to return it, you can do so within 30 days of delivery if all of the following requirements are met:
If you return an item without all four of the above requirements being met, the item will be refused by the warehouse and come back to you with “Freight Collect” terms, and no product refund will be issued.
Once received, your package will be inspected and if all requirements are met a refund will be issued in the full amount you originally paid, less a 25% restocking fee (or the % as required by the OEM if direct shipped from their facility. Contact Premier Handling Solutions for actual %.). This fee covers our costs that may include but are not limited to product review upon our receipt, cleaning, and repackaging of the product, the re-sale of a now “pre-sold customer returned product”, a compromised or non-transferable warranty during the re-sale of a now “pre-sold customer returned product”, the original cost for shipping and handling the product to you as determined by Premier Handling Solutions.
Please note that you will be responsible for return shipping, coordination, and handling charges to return the product to the warehouse.
Delivery With Product Damage? (Non-Freight Carrier Caused)
Our customers need to test their products within 10 days of receipt. Though uncommon, you may find the product with a non-freight fault in workmanship or materials. This would be handled as a standard manufacturer warranty claim. If the item is not working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a standard warranty claim with the manufacturer.
If you are without the manufacturer’s suggested warranty protocol, please reference the following instructions:
If upon un-boxing and/or at initial product assembly and/or testing a package appears to have been damaged or shipped with deficiencies in workmanship or materials (not due to shipping by the freight carrier and you did not refuse delivery), the item is often times mechanically sound but will require some form of cosmetic (or even mechanical) correction. Take the following steps:
Keep all the original packaging. Until you have determined the magnitude of damage to and the required remedy for your product, the original package may be evidence of the damage inflicted and may be required if unit replacement is needed.
Delivery With Product Damage? (Freight Carrier Caused)
Please inspect all packages upon receipt. Any damages should be noted by you on the bill of lading (freight carrier shipping papers) at the time of attempted delivery. When and where possible, refuse damaged shipments after noting such damage on the bill of lading (freight carrier shipping papers). Notify the carrier and Premier Handling Solutions immediately of such damage or shortages and we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records. Failure to note the damage on the bill of lading upon receipt and/or refusal of a shipment will result in limitations and/or exclusion of remedy.
If upon delivery you notice outer packaging damage, however, you decided to accept the shipment as the product within is assumed by you to be fine, we request you note to the freight carrier, upon signing for the delivery, “Possible Freight Damage”, on the delivery receipt (bill of lading) while the driver is present. If you discover later that the product is damaged requiring remedy, a freight claim may be possible having previously noted it to the freight carrier on the bill of lading. Failure to note the damage on the bill of lading upon receipt and/or refusal of a shipment will result in limitations and/or exclusion of remedy.
If upon un-boxing and/or at initial product assembly a package appears to have been damaged during shipping by the freight carrier (and you did not refuse delivery), the item is often times mechanically sound but will require some form of cosmetic (or even mechanical) correction. Take the following steps within 24 hours of the original packing receipt.