How can we help?

Welcome to the Premier Support Portal. Search for answers using the search box below,
or create a support ticket if you cannot find your answer.

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Customer Service

What is your return policy?

We offer a 30-day return policy for unused equipment in its original packaging.

How do I request a refund?

Refunds are processed within 7-10 business days after receiving the returned item.

How can I contact customer support?

You can contact customer support via phone, email, or through our support portal.

What are your frequently asked questions (FAQ)?

Our FAQ page addresses common questions about our products and services.

How do I provide feedback or a review?

You can provide feedback or a review through our website or by contacting customer service.

Do you offer product training or demos?

Yes, we offer product training and demonstrations upon request.

General Information

Who is Premier Handling Solutions?

Premier Handling Solutions specializes in manufacturing and providing handling solutions, including pallet inverters and plastic pallets, for various industries.

How can I contact Premier Handling Solutions?

You can contact us via phone, email, or through our contact form on the website.

What are your business hours?

The business hours are Monday to Friday, 9 AM to 5 PM.

Where are your locations?

Premier Handling Solutions has locations across the United States. Detailed addresses and maps can be found on our website.

What are your policies and terms?

Our policies and terms are outlined on the policies page of our website, covering aspects like return policy, privacy policy, and terms of service.

How can I apply for a job at Premier Handling Solutions?

You can apply for open positions through the careers page on our website.

Ordering and Payment

How do I place an order?

You can place an order online, by phone, or through our sales representatives.

What payment methods do you accept?

We accept credit cards, bank transfers, and purchase orders.

How can I get a price quote?

You can request a price quote by contacting our sales team or through our website.

How can I track my order?

You can track your order through our website or by contacting customer service. Your email order notification will also provide tracking information.

What are your shipping options and delivery times?

We offer various shipping options with different delivery times depending on your location.

Can I change or cancel my order?

Yes, you can change or cancel your order before it is shipped by contacting customer service at 1-800-404-2311.

Product Information

What industries do you serve?

We serve industries such as warehousing, food and beverage, pharmaceuticals, manufacturing, and more.

Where can I find product specifications and manuals?

Product specifications and manuals are available on our website under each product page.

How do I choose the right equipment for my needs?

Our product specialists can help you choose the right equipment based on your requirements.

Do you offer custom handling solutions?

Yes, we provide custom solutions tailored to your specific needs.

What are the benefits of using plastic pallets?

Plastic pallets are durable, hygienic, and recyclable. They are ideal for industries like food and beverage, pharmaceuticals, and chemicals.

What types of pallet inverters do you offer?

We offer several types of pallet inverters, including stationary, mobile, and custom solutions.

Technical Support

How do I install my pallet inverter?

Installation instructions are provided in the user manual included with your purchase.

What should I do if my equipment needs maintenance?

Regular maintenance is essential for optimal performance. Please refer to our maintenance guides or contact our support team.

How do I troubleshoot common issues with my equipment?

Refer to our troubleshooting guides for common issues and solutions.

What is your warranty policy?

Our warranty policy covers defects in materials and workmanship for a specified period.

Where can I find parts and accessories?

Parts and accessories can be ordered through our website or by contacting customer service.

How can I contact technical support?

You can contact our technical support team via phone, email, or through our support portal.

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