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FAQ

FAQ Topics

What is your Return Policy?

All returns require a Return Authorization from Premier Handling Solutions. Please call PHS customer service for a Return Authorization and shipping instructions. No returns will be authorized after 30 days past the invoice date. Returns within the 30 day limit may be assessed a 15% restocking fee. Returns should be in good condition and in their original condition to earn credit. Returns will be at the original purchase price less any restocking fee when all instructions are followed.




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What is the Warranty on your equipment?

All of the equipment on the Premier website have different warranty terms. The Premier manufactured products carry a 1-3 year warranty depending on the product line.




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What are the factors that will help determine whether to purchase a SC or a DC Pallet Inverter?

The Dual Clamp Pallet Inverter is designed to accommodate more load sizes. Like the Single Clamp inverter the clamp or “jaw” of the DC inverter can open very wide, however, the DC can provide a smaller jaw opening. The Single Clamp Pallet Inverter comes with a fixed side-wall and fixed platform that offers more stability for a load being turned over. Everything depends on your company’s unique application. If you would like some expert assistance or answers to any further questions you may have feel free to speak with one of our products specialists at 800-404-2311.




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Contact Information

  • 800-404-2311
  • sales@phsinc.com
  • 1415 Davis Rd. Elgin, IL 60123

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